The privacy and security of your personal information is extremely important to us.
you can be confident about giving us your information.
Collecting your personal information
How we use your information
Key information required by GDPR
In this policy, whenever you see the words "we","us", "our" in relation to The Healing
To enable us to provide the best service to you, when contacting us regarding your
privacy, it would be helpful if you could tell us exactly what it is in relation to.
Collecting your personal information
We collect your personal information, such as your name, your email address and
your phone number, when you attend one of our events or courses.
We may collect, store and use the following kinds of personal information:
1. Information about your browsing device and about your visits to and use of
this website (including your IP address, geographical location, browser type,
referral source, length of visit, entry and exit points and number of page
2. Information that you provide to us for the purpose of subscribing to our email
communications (including name, email address and telephone number)
3. Information about how you interact with our website and our emails (including
opens, clicks and preference information)
4. Any other information that you choose to share with us.
How we use your personal information
We use the data we collect to operate our business and to provide you with the
range of products we offer. This includes using data to improve our service and to
personalise your experience with us.
We use the personal information you provide us with in the following ways;
To send you relevant marketing communications that you opt-in to receive
(you can tell us at any time that you no longer want to receive these
To analyse data and produce reports for business planning and management.
When we use your personal information
We only use your personal information under certain circumstances. These are:
Consent: when your consent is given for one or more specific purposes
Contract: when you enter into a contract with us are performing a contract
Legitimate interest: where we've identified this as a legitimate interest of
ours or a third party; we consider that use of your personal information is
necessary to achieve that Legal claims: to establish, exercise or defend a
Prevention/detection of unlawful acts: this is where we must use personal
information without consent so as not to prejudice preventing or detecting
Public domain: you've deliberately put your sensitive personal information
into the public domain.
We will, with your consent, send you email communications with details of offers,
promotions and the latest offers. You may, at any time, withdraw your consent to us
using your personal information for that purpose.
and other similar technologies on our website. To withdraw your consent, please
To withdraw your consent (in all cases other than cookies)
As we are the Data Controller and process your data, you have legal rights that you
can exercise regarding the use of your data:
Right to access: You may instruct us to provide you with any personal
information we hold about you by emailing your request
Right to object to direct marketing: You may instruct us against processing
your personal information for marketing purposes by email at any time. Do
this by using the unsubscribe link in any email you receive from us or by
Right to update or correct your information: You can let us know if the
personal information we hold about you needs to be corrected or updated by
Right to be forgotten: You have the right to ask us to delete your personal
information by emailing firstname.lastname@example.org
Retention of personal information: Your information will be retained for a
given period. That period of time is established in relation to the purposes for
which your data was originally collected or for which it is to be processed
further, whichever is longer
Right to object to our processing: We consider that our use of your
personal information for:
1. Customer relationship management
2. Fraud prevention
3. Internal administration of customer personal information
4. Network and information security
5. Reporting possible criminal acts/threats to competent authorities.
6. Is in our legitimate interests and in the legitimate interests of third parties who
provide you with related services. You may object to our use on that basis. To
exercise your right, please contact us
7. Email marketing policy
8. We won't sell or rent your personal information and we will never share your
information with companies outside of our own for inclusion in their own
9. We send emails to our customers and subscribers. You control what
communications you receive via a preference centre which is linked to within
10. You can unsubscribe from marketing emails at any time by using the
unsubscribe link within any email you receive from us, or by
11. Key information required by the General Data Protection Regulation
Who we are
The purposes for which the personal information is used for as well as the legal
basis for the use can be used as follows:
Our legitimate interests are:
Customer relationship management
Internal administration of customer personal information
Network and information security
Reporting possible criminal acts/threats to competent authorities
We may share your information with:
MailChimp (Data Processors, for sending email marketing)
Other recipients as permitted or required by applicable law
The period for which we will store personal information is based on our need to fulfil
our legitimate business needs, comply with applicable law, resolve disputes, and
enforce our agreements. This is normally based on the "limitation period"; the period
of time that a legal claim can be brought within. For a breach of contract, the
limitation period is 6 years, so we may retain your details for up to 7 years after the
end of the contract (the extra year is to allow for law allowing a claim to be issued by
a court, but not served for several months).
You have rights to make a request to us:
for access to your personal information
for rectification or erasure of your personal information
for restriction of processing concerning you
To provide the best user experience and to make full use of the personalised
features on our website, your computer, tablet or mobile phone will need to accept
cookies, as we can only provide you with certain personalised features of this
website by using them.
Cookies are not harmful and do not store sensitive information such as your name,
What cookies do we use?
Strictly necessary cookies
These cookies are generally used to store a unique identifier to manage and identify
you as unique to other users currently viewing the website, in order to provide you
with a consistent and accurate service.
We use these to remember previous actions (e.g. entered text) when navigating
back to a page in the same session, managing logins and other security features,
and to route visitors to specific versions of a site
These cookies will typically be the result of something you do but might also be
implemented in the delivery of a service not explicitly requested but offered to you.
They can also be used to prevent you being offered a service again that had
previously been offered to you and rejected.
We use these to remember settings such as layout, font, preferences, colours; to
remember a choice such as not to be asked again to complete a questionnaire or
consent to cookies; to provide information to allow an optional service such as a live
chat session or to fulfill a request from you to submit a comment.
Targeting or advertising cookies
These cookies contain a unique key that is able to distinguish individual users’
browsing habits or store a code that can be translated into a set of browsing habits
or preferences using information stored elsewhere. Cookies may also be used to
limit the number times a user sees a particular ad on a website and to measure the
effectiveness of a particular campaign.
We use these in a number of ways, including online through managed social media
presences, and on other unaffiliated sites. To understand how our advertising
campaigns are performing, we may collect certain information via our sites through
our advertising service providers. We or our suppliers use several common online
tracking tools to collect this information, such as browser cookies, web beacons and
other, similar technologies. The information we collect includes the IP addresses, the
number of page visits, pages viewed via our sites, search engine referrals, browsing
activities over time and across other websites following your visit to one of our sites
or applications, and responses to advertisements and promotions on the websites
and applications where we advertise.
We also use certain information to:
Present tailored ads, including banner ads and splash ads that appear as you
log-in or off of your online accounts via our website
Identify new visitors to our website
Recognise returning visitors
Advertise on other websites and mobile apps not affiliated with us
Analyse the effectiveness of our advertisements and email campaigns
Better understand our audience, customers, or other site visitors, and
determine whether you might be interested in new products or services.
Local and session storage
You can delete local storage, session storage and database storage in the
same way that you delete cookies.
You cannot delete pixels but you may be able to disable them by disabling
cookies or by using browser add-ons or extensions. Some pixels in emails
can be disabled by selecting an option in your email application not to
To give or withdraw consent to cookies, please adjust your browser settings.
Most advertising cookies are "third party" cookies and you can block them in
one go using your browser settings.
There are different browsers and manufacturers upgrade them frequently. The
best way to get the right instructions is to go to the manufacturer's support
page and search for the browser name and your cookie query.